Batangas State University ARASOF-Nasugbu Hostel Reservation System

Abstract

Efficient reservation management plays a crucial role in optimizing operations and enhancing user experience in hospitality services. However, the Batangas State University ARASOF-Nasugbu Hostel relied on a manual booking system, leading to scheduling conflicts, delays, and administrative inefficiencies. This study aimed to develop a web-based reservation system that automates the booking process, provides real-time availability updates, and streamlines event scheduling. The Agile methodology and descriptive-developmental research approach were applied throughout the system development. Initially, the researchers identified key challenges in the hostel’s manual process, revealing that double bookings, lack of real-time updates, and difficulty in managing reservations were the primary issues. To address this, the system was designed and developed with key features, including automated booking requests, an administrative dashboard, and notification alerts. Following development, the system underwent evaluation to determine its effectiveness in addressing the identified problems. Results showed high satisfaction and acceptance from university personnel, students, and external guests, affirming that the system significantly improved efficiency, accuracy, and user convenience. The findings conclude that automating the reservation process enhances operational management, minimizes booking errors, and elevates overall service quality. Future recommendations include expanding system functionalities to further optimize user experience and administrative control.

Keywords