SEABRIDGE: A WEB-BASED TOURIST BOAT RENTAL MANAGEMENT SYSTEM WITH MOBILE APPLICATION FOR SEAMLESS CUSTOMER EXPERIENCE

Abstract

The SeaBridge: A Web-based Tourist Boat Rental Management System with Mobile Application for Seamless Customer Experience was developed to address the disorganized way of renting at Wawa Pier, Brgy. Wawa Nasugbu Batangas. The traditional method where tourists find a boatman with an available boat or a reasonable price often caused delays, even misunderstandings of information occur. The system was developed using Agile Methodology, allowing continuous development through regular feedback from stakeholders. The system was designed to make reservation handling more efficient, reduce time by reserving online, and to ensure consistent information, especially for boat availability. Surveys and interviews identified challenges in which tourist experience when inquiring, which the system effectively addressed. Users found the system easy to use, properly works, consistent, safe and is reliable. By solving issues like delays, and unorganized renting processes, the system proved to be a reliable tool for providing efficient and accessible support. These results show the system’s potential to improve client satisfaction and provide more effective assistance within the tourism and marine industry.

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