TECHTRACK: QR-INTEGRATED TICKETING SYSTEM FOR BATSTATEU ARASOF-NASUGBU CAMPUS ICT EQUIPMENT

Abstract

The TechTrack: QR-Integrated Ticketing System was developed to address inefficiencies in managing ICT equipment issues at Batangas State University ARASOF- Nasugbu. Manual processes for reporting and resolving ICT problems caused delays, errors, and ineffective record-keeping, impacting operational efficiency and user satisfaction. The system integrated QR code technology and automation to streamline reporting, enhance transparency, and provide real-time updates. Developed using the Agile Methodology, the process included iterative refinement and stakeholder feedback to ensure functionality and usability. Evaluation involved purposive and expert sampling to assess user satisfaction and system reliability. Findings revealed significant improvements in efficiency, with QR scanning enabling fast and accurate equipment identification, reducing delays and minimizing errors. Automated features optimized task allocation and ISO report generation, allowing ICT personnel to focus on critical tasks. The system’s real-time notifications and user-friendly interface improved transparency and streamlined workflows, leading to high satisfaction among faculty, staff, and ICT staff. IT experts expressed strong acceptance of the system’s scalability and security, validating its reliability for institutional use. The TechTrack system effectively modernized ICT issue management, addressing operational challenges and improving service quality and user experience. Its adaptability provides a scalable model for similar institutions seeking efficient ICT management solutions.

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