UNIQUE: A UNIVERSITY QUERY CHATBOT SYSTEM FOR CLIENT ASSISTANCE AT BATANGAS STATE UNIVERSITY ARASOF-NASUGBU
by Mr. Randy Dasal Feliciano • 2024
The UniQue: A University Query Chatbot System was developed to address the inefficiencies in handling client inquiries at Batangas State University ARASOF- Nasugbu. Traditional methods, like phone calls, emails, and in-person visits, often caused delays, inaccurate information, and inconsistent responses, making it hard for clients to receive timely assistance. The chatbot utilized natural language processing and machine learning to provide fast, accurate, and consistent answers. It was developed using Agile methodology, allowing continuous improvement through regular feedback from stakeholders. The system was designed to make inquiry handling more efficient, reduce response times, and ensure consistent information, especially for admissions and enrollment. Surveys and interviews identified challenges in which clients experience when inquiring, which the chatbot effectively addressed. Users found the system easy to use, well-designed, scalable, and able to understand and respond to a variety of queries accurately. By solving issues like delays and inconsistent responses, the chatbot proved to be a reliable tool for providing efficient and accessible support. These results show the chatbot’s potential to improve client satisfaction and provide a more effective client assistance within the university.